Customer Success Specialist (Australia-based)

Driversnote is a product-led SaaS company based in Copenhagen, helping over 4 million users across the globe simplify mileage tracking. Our core product is a freemium mobile app, often paired with our iBeacon hardware, for precise and automated mileage logging. Supported by a powerful web platform, we’re expanding from B2C into B2B and building advanced features for teams.

We’re looking for a Customer Support & Success Specialist to join our Success team, focusing on customers in Australia and New Zealand. You’ll own the customer journey end to end - from onboarding and activation to support, retention, and long-term success, while collaborating with teammates across Australia, Canada, and Denmark.

You’ll also work closely with our Sales team in Australia, supporting B2B trials and ensuring smooth handovers from pre-sale to post-sale, helping customers get value quickly and stay successful long term.

What you’ll do

  • Own and support the customer journey for Australian and New Zealand customers, from onboarding through renewal.
  • Partner closely with the Australian Sales team during B2B trials, including discovery, demos, trial support, and follow-up.
  • Own the handover from Sales to Customer Success, ensuring clear expectations, strong early outcomes, and a seamless customer experience.
  • Deliver empathetic, high-quality support in English via tickets and other channels, including troubleshooting and day-to-day enquiries.
  • Support customer activation post-sale and collaborate with Sales to align on goals, timelines, and success criteria.
  • Proactively engage with customers to improve adoption, reduce churn, and strengthen long-term retention.
  • Create, update, and maintain onboarding materials and success resources, including localized content for the AU/NZ market.
  • Collaborate closely with colleagues across Australia, Canada, and Copenhagen to share insights, improve processes, and achieve shared goals.

What we're looking for

Must-haves

  • 2+ years of experience in Customer Success, Customer Support, Account Management, or a similar customer-facing role (SaaS/B2B preferred).
  • Comfortable with technical troubleshooting and guiding customers through product workflows.
  • Strong ability to manage customer relationships end-to-end, including onboarding, activation, and long-term retention.
  • Confident communicator with excellent written and spoken English, able to build trust with both end users and business stakeholders.
  • Experience working closely with Sales teams, including supporting B2B trials, customer onboarding, and handovers from pre-sale to post-sale.
  • Highly organized and proactive: able to manage multiple customers, priorities, and follow-ups in a fast-paced environment.
  • Based in Australia, with the right to work (we cannot sponsor work visas for this role).

Nice-to-haves

  • Experience working in a remote-first or globally distributed team across time zones.
  • Familiarity with Help Scout and HubSpot.
  • Experience managing renewals, retention initiatives, or identifying upsell opportunities.
  • Experience creating onboarding materials, customer documentation, or scalable success resources.
  • Interest in workflow automation, data-driven customer success, or process improvement initiatives.

Why Driversnote?

At Driversnote, we believe that great work happens in a great environment. Here’s what you can expect:

  • Be part of a product-led SaaS company with a global customer base.
  • Work with a supportive, international team where your ideas help shape both local market approaches and global workflows.
  • Make a direct impact on the experience of thousands of customers across Australia and New Zealand.

What We Offer

  • A 100% remote role, giving you the flexibility to work from wherever you’re based in Australia.
  • A full-time Monday to Friday role, with core working hours aligned to the Australian / New Zealand time zone.
  • Occasional early morning meetings to connect with colleagues in Canada and occasional evening meetings to collaborate with the team in Copenhagen
  • Company-paid trip to Copenhagen during your first year, so you can meet the team.

If this sounds like the right fit for you, we’d love to hear from you! 

Start date: as soon as possible

We accept applications until we have found the right fit. Therefore, we will review and respond to candidates weekly.

Expect casework during the interview process. The case will represent the kind of work you’ll do with us.